The article examines the digital transformation of the institution of citizens' appeals in the system of election commissions of the Russian Federation and its impact on the implementation and protection of electoral rights. The relevance of the topic is determined by the adoption in 2025 of extensive legislative novelties, including the introduction of Article 28.1 of Federal Law No. 67-FZ and by-laws of the Central Election Commission of Russia, which established a special procedure for submitting and considering appeals, including in electronic form. The aim of the study is to identify and scientifically comprehend the new forms of interaction between society and the state that are emerging in the context of digitalization of the institution of appeals in the electoral sphere, as well as to assess their impact on the effectiveness of ensuring and protecting citizens' electoral rights. The methodological basis consists of the dialectical method of cognition, formal legal and comparative legal analysis, as well as the study of law enforcement and judicial practice. The work substantiates that the digitalization of appeals has increased the efficiency, transparency, and targeting of responses to reports of violations of electoral rights, contributed to a reduction in abuses, and unified procedures. Certain risks of digitalization have been identified, related to information security, the accessibility of electronic services, and the quality of appeal consideration. The conclusion is substantiated regarding the constitutionally justified nature of the special procedure for considering appeals in the electoral sphere, which meets the requirements of legal certainty, proportionality, and effectiveness in protecting citizens' electoral rights. Proposals are formulated for further improvement of legislation and the practice of electronic interaction in order to strengthen guarantees of citizens' electoral rights.