The article criticizes the position on the need to exclude from the list of regulatory legal acts regulating the relationship between a patient and a medical organization, the Civil Code of the Russian Federation and the Law on Consumer Protection. It is concluded that a contract for paid medical services cannot provide for the contractor's obligation to achieve a predetermined result, and the patient is not entitled to check the progress and quality of medical services provided to him. It is proposed that the law provide for the right of a doctor to refuse to make a diagnosis remotely, as well as the right of a doctor to refuse to monitor and treat a patient in cases where the probability of causing death to the patient and the doctor is the same.