Digitalization of public services requires rethinking the goals of transformation beyond economic efficiency. The category of "citizens' well-being" is proposed as a central goal, understood as a state-guaranteed state of security and the possibility of realizing vital needs. The study is based on an analysis of the current state of administrative and legal regulation and program-oriented documents in the field of digitalization in the Russian Federation. Systemic gaps and conflicts of regulatory legal regulation are identified. It has been established that regulation is fragmented and technocratic in nature, which leads to regulatory inconsistencies, creates risks of digital exclusion and insufficient protection of citizens' rights. There are no measurable indicators linking digitalization with increased well-being. To solve the identified problems, a paradigm shift to a human-centered model is necessary. It is proposed to develop a framework law on digital public administration, introduce a mandatory assessment of the impact of digitalization on well-being, and legislate new digital rights for citizens.