Annotation

The organization of library and information services has been a priority area of library activity since the formation of a systematic approach to library work to the present day. At the same time, the forms of library and information services are being transformed over time: from the technological revolution of the early 20th century to the transition of activities in all spheres of human life to the digital environment in the first decade of the 21st century. The article discusses the priority areas of the library's work in the organization of user services in the era of digitalization. It is noted that the introduction of digital technologies has a huge impact on the development of the library and information sphere: new formats of working with users, products and services are being introduced, including those that the library provides in a remote interactive mode. The main directions of library and information services, implemented both in face-to-face format and through digital library services, are analyzed. In conclusion, it is concluded that the organization of library and information services in the digital age is undergoing qualitative changes: it saves time for users and library specialists, provides an opportunity to receive library products and services both in face-to–face and in remote format, meeting the growing information needs of society.