Annotation

The article examines the features of servicing foreign guests in accommodation facilities in the context of domestic and foreign experience. The relevance of the research is due to the problems of improving the quality of hotel services in the context of the current stage of international tourism development and competition in the industry market. By summarizing the scientific literature and practical experience of hospitality industry enterprises, the authors have established that important factors for effective service to foreign guests are staff language training, intercultural competence, further digitalization, implementation of software and technical solutions for businesses, as well as personalization of services and standardization of service quality.