Annotation

The article is devoted to the problem of legitimization of electronic channels of interaction in the pre-trial settlement of disputes involving public entities. A contradiction has been revealed between the regulatory requirement to comply with the claims procedure and the lack of procedural rules governing the legal force of electronic appeals to government agencies. On the basis of doctrinal analysis and judicial practice, the concepts of "electronic document management" and "online settlement" are distinguished, and the need to consolidate the presumption of good faith of a private individual when sending pre-trial claims through state information systems is substantiated.